Earn & Save 10% – New Updates on Reward

Thank you for your continued support and loyalty over the past 10 years, we are truly grateful.

As part of our ongoing commitment to enhance your dining experience, we are pleased to announce that from 1st July 2025, our loyalty program has officially transitioned to the Liven App.

With this change:

  • Our previous loyalty app will no longer be supported from 1st July.

  • All loyalty benefits will now be managed through Liven.

It’s not too late to join or swap—simply download the Liven App and choose Liven as your payment method when dining at Hakata Gensuke. You’ll earn 10% back in Liven rewards with every actual purchase (excluding the discounted value), which can be used across all Hakata Gensuke locations in Australia.

How it Works

Pay with Liven

Use Liven as your payment method when dining with us. Simply select Liven when ordering via:

  • QR code scan-and-order on your table

  • Kiosk

  • Counter with our friendly staff (for dine-in or takeaway)

Earn Points

 Get 10% back as Liven credit on your actual spending.
Note: Amounts paid with loyalty credit, vouchers, or discounts are not eligible to earn points.

 

Enjoy

Redeem your Liven credit to pay for future orders. Just select “Liven Reward” as your payment method at checkout.

Purchase with Liven

Make a Purchase

Frequently Asked Questions

I was a Gensuke App Loyalty member before 30 June 2025 – what happened to my points?

Our previous Hakata Gensuke Loyalty system has been discontinued as of 1 July 2025 due to app developer limitations.

All eligible points have been migrated to your Liven account. You can now continue earning and redeeming rewards via the Liven app.

Don't see your points after migration?

Migration was based on email matching between your Gensuke Loyalty and Liven registration.

If you used different emails, please contact our support team so we can manually transfer the points for you.

If you’re new to Liven, simply sign up using the same email you used with Gensuke Loyalty, and your points will follow.

I made a purchase, but my points didn’t (or didn’t fully) appear. Why?

Only actual spend paid via Liven (excluding vouchers, Branddollars, or loyalty credit) qualifies for points.

Please ensure:
Liven was selected as the payment method
The full amount (or the eligible portion) qualifies under the reward program

I placed an order, but it wasn’t received by the store.

On rare occasions, server disconnections can interrupt order transmission.
If your order wasn’t received, we kindly ask that you place it again using another payment method.
Please contact Liven support for a refund and points adjustment. As Liven is a third party platform, the funds and points are held with them—we’re unable to process refunds or adjustments directly.

Can store staff check my points or account balance?

To protect your privacy, our in-store staff cannot access your personal account.
For any issues, please email support@gensuke.com.au, and our backend team will be happy to assist.

I can’t access my Liven Account/ I forgot my login details.

Please note Liven is a 3rd party platform, for all account or order support please contact support@liven.love

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