Get In Touch With Us
Please kindly fill up the form and our team shall get in touch with you soon.
We do not take reservation for all our locations. Walk in only.
Q: Do you take reservations?
A: All Hakata Gensuke stores do not take reservations. We accept walk-ins only.
Q: I will be there in 30 minutes. Can you tell me how long the wait time is?
A: Unfortunately we cannot guarantee the wait times as anything can happen within 5 minutes. For more info please head to Google and check our stores’ popular times.
Q: I am waiting for a table however my friend(s) are not here yet. Can I proceed to sit down while waiting for them?
A: At Hakata Gensuke we have a policy that you will only be seated when everyone in the group is present.
Q: Can I BYO?
A: Unfortunately do to health and safety regulations, we do not allow any BYO food or drinks into our venues.
Q: Do you have vegetarian or vegan options?
A: Some Hakata Gensuke stores do offer limited vegetarian options, for more details you can check our menu at order.gensuke.com.au . Please take note that our kitchen staffs handle both meat and vegetable products simultaneously in the same kitchen.
Q: Do you have gluten free options?
A: Unfortunately we do not offer gluten free options.
Q: Do you serve halal food?
A: Our QV chicken and Northbridge (WA) store does not offer halal options. Whilst the stores don’t serve pork dishes and the chicken meat supplied comes from La Ionica, a halal certified poultry, we use cooking sake to marinate the meat and all our soy sauce contains a small amount of alcohol from fermentation process.
Q: Are you open on public holiday?
A: Please follow our Instagram and Facebook @hakatagensuke or Google page for updates on our operation hours. Please take note that we apply 15% surcharge on public holidays.
Q: Do you take cash / card payment?
A: Yes we do accept both payments. If you wish to pay by cash please proceed to counter to order and pay.
Got more questions? Leave a message and we’ll get back to you soon.