Loyalty App 

You may now order through our official Hakata Gensuke app, available on both iOS and Android and collect points that can be redeemed for dishes.

ORDER

You may now order through our official Hakata Gensuke apps, available on both iOS and Android

Benefits:

  1. Contact-less order
  2. Fast track – order at the table after seated
  3. Can start browsing our menu or add them to cart while waiting for seats

Instructions

  1. Open the app
  2. Select the store – this is very important – please do not select the wrong store
  3. Add your items to cart
  4. View cart
  5. Select DINE IN
  6. For table information, you will find the table number stickers on either left or right side of your seat
  7. Enter the table number
  8. Click Pay Now
  9. You are done. Your meal will be served shortly

EARN

For every $1 spent, you will earn 1 point towards your loyalty points. There are several ways to earn points:

  1. Order using our apps -points will be added automatically after payment is made
  2. Order at the counter – Follow the following steps

Instructions

Step 1: On your phone –

  1. Open the app
  2. Select Loyalty tab

Step 2: On the store iPad – 

  1. Select the Scan Membership button – front facing camera will appear
  2. Using the active camera, scan you QR code
  3. You name and points will be shown

Now you can start your order

REDEEM

Redemption List

Exchange your reward points for ramen, gyoza or chicken karaage. You can refer to the following chart for the list of items that can be redeemed at the following locations.

Russell, Hawthorn and Perth Store

– Tonkotsu Ramen

Menu Item Points
Signature Tonkotsu 300
Black Tonkotsu 330
God Fire 330
Shio Tonkotsu 300
Aka Tonkotsu 330
Shoyu Tonkotsu 330
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 100

Carlton Store – Yatai Ramen

Menu Item Points
Yatai Tonkotsu 300
Black Yatai Tonkotsu 330
Yatai God Fire 330
Yatai Shou Tonkotsu 300
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 1pc 80
Chicken Karaage 2pc 150

QV Store – Chicken Ramen

Menu Item Points
Signature Tori 300
Black Tori 330
God Fire Tori 330
Tori Shoyu 300
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 1pc 80
Chicken Karaage 2pc 150

On the app

Simply add the item to the cart, then view cart. You will see a green bar (eg. Redeem 300 points: Signature Tonkotsu) Click that to redeem. That’s all!

Over the counter

Launch the app and scan your membership using the front facing iPad. Just order as usual, if you have enough point to redeem any of the items you’ve just ordered, our staff will be notified from their side of iPad. Staff will inform you which item can be redeem as well what is the point it will be deducted. 

First Time User

  1. Launch the app
  2. Select Profile on the bottom right
  3. Click Don’t have an account?
  4. Enter your information to create a new account
  5. You may want to read the Terms of Service and Privacy Policy before clicking Sign Up
  6. You can click on Add a new card if you want to use app ordering – click here to see the benefits and how it works
  7. You may skip this if you just wants to earn loyalty points

Need help?

Please contact us at support@gensuke.com.au 

T&C

    • Rewards Points can be earned for purchases made through the mobile app.
    • Rewards point can be earned via cash or credit card transaction by scanning the QR code at the start of the transaction.
    • When you spend $1 at Hakata Gensuke Mobile App, you will earn 1 reward points
    • Not to be use in conjunction with any other offer or rewards earning through third-party app.
    • You may refer to the redemption list from our website https://www.gensuke.com.au/mobile-app-loyalty
    • From time to time Hakata Gensuke may run promotions allowing you to earn extra rewards on your purchases at the mobil app.
    • Rewards cannot be earned or redeemed against purchases made through third-party providers, delivery services.
    • Hakata Gensuke does not exchange or refund rewards points for anything else, including for cash or gift cards.
    • Hakata Gensuke reserves the right to monitor your order history to ensure that any rewards are accumulated legitimately
    • Hakata Gensuke is not responsible for any unauthorised use or access of Hakata Gensuke mobile app account and redemption of rewards by third-parties including the unauthorised use of reward code sent to an account holder
    • Hakata Gensuke reserves the rights, in its absolute discretion and without prior notice, to remove offer, rewards code. Hakata Gensuke legal rights to recover any loss, damages or other compensation from such offenders are reserved.
    • Hakata Gensuke Mobile App is free however all expenses for internet access to us the app and access rewards offered are the responsibility of the app user
    • Hakata Gensuke may terminate the app at any time, with or without notice, which may result in loss of rewards and the cancellation rewards associated with the app. Rewards are not your property and may be revoked, cancelled, limited, or modified at any time. Even though such action may affect your rights to use previously received rewards. Interpretation of these terms shall be at the absolute discretion of Hakata Gensuke, whose decision will be final. Hakata Gensuke is not liable for rewards that are loss due to fraudulent, unauthorised, or other unacceptable use. 
    • Any tax liability connected with receipt, use or redemption of any reward through the Hakata Gensuke Mobile App is the responsibility of the user
    • These Terms & Conditions are to be read in conjunction with, and subject to any Additional Terms governing any benefit, promotion, discount or offer operated by Hakata Gensuke. In the case of consistencies, these will be prevail. 
Hakata Gensuke Privacy Policy

We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our services, website and Platform (Services). In this Privacy Policy we, us or our means Gensuke Progress Pty Ltd ABN 92 621 183 935.

Personal Information

Personal information

The types of personal information we may collect about anyone who uses our Services includes:

  • your name;
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

The types of personal information we may collect from representatives or employees of Merchants who use our Services include your work contact details, your work email address, telephone number, and role.

The types of personal information we may collect from Customers who use our Services include:

  • your contact details, including email address, street address and/or telephone number;
  • your Order history and food and beverage preferences;
  • your age and/or date of birth; and
  • your credit card or payment details (through our third-party payment processor).

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Services, associated applications and associated social media platforms, including to process Orders made through our Platform;
  • to contact and communicate with you;
  • for internal record keeping, administrative purposes, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
  • to run promotions, competitions and/or offer additional benefits to you;
  • for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • if you have applied for employment with us; to consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) payment systems operators, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers and professional advisors;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

How we treat personal information that is also sensitive information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.

We do not currently collect sensitive information, and we will not collect sensitive information about you without first obtaining your consent.

Provided you consent, your sensitive information would only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant authority in the country in which you are based.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our online Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

We may use web beacons on our online Services from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Gensuke Progress Pty Ltd ABN 92 621 183 935

Email: info@gensuke.com.au

Last update: 31 December 2020

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