Loyalty App 

You may now order through our official Hakata Gensuke app, available on both iOS and Android and collect points that can be redeemed for dishes.


You may now order through our official Hakata Gensuke apps, available on both iOS and Android


  1. Contact-less order
  2. Fast track – order at the table after seated
  3. Can start browsing our menu or add them to cart while waiting for seats


  1. Open the app
  2. Select the store – this is very important – please do not select the wrong store
  3. Add your items to cart
  4. View cart
  5. Select DINE IN
  6. For table information, you will find the table number stickers on either left or right side of your seat
  7. Enter the table number
  8. Click Pay Now
  9. You are done. Your meal will be served shortly


For every $1 spent, you will earn 1 point towards your loyalty points. There are several ways to earn points:

  1. Order using our apps -points will be added automatically after payment is made
  2. Order at the counter – Follow the following steps


Step 1: On your phone –

  1. Open the app
  2. Select Loyalty tab

Step 2: On the store iPad – 

  1. Select the Scan Membership button – front facing camera will appear
  2. Using the active camera, scan you QR code
  3. You name and points will be shown

Now you can start your order


Redemption List

Exchange your reward points for ramen, gyoza or chicken karaage. You can refer to the following chart for the list of items that can be redeemed at the following locations.

Russell, Hawthorn and Perth Store

– Tonkotsu Ramen

Menu Item Points
Signature Tonkotsu 300
Black Tonkotsu 330
God Fire 330
Shio Tonkotsu 300
Aka Tonkotsu 330
Shoyu Tonkotsu 330
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 100

Carlton Store – Yatai Ramen

Menu Item Points
Yatai Tonkotsu 300
Black Yatai Tonkotsu 330
Yatai God Fire 330
Yatai Shou Tonkotsu 300
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 1pc 80
Chicken Karaage 2pc 150

QV Store – Chicken Ramen

Menu Item Points
Signature Tori 300
Black Tori 330
God Fire Tori 330
Tori Shoyu 300
Gyoza 5 pcs 100
Gyoza 10 pcs 190
Chicken Karaage 1pc 80
Chicken Karaage 2pc 150

On the app

Simply add the item to the cart, then view cart. You will see a green bar (eg. Redeem 300 points: Signature Tonkotsu) Click that to redeem. That’s all!

Over the counter

Launch the app and scan your membership using the front facing iPad. Just order as usual, if you have enough point to redeem any of the items you’ve just ordered, our staff will be notified from their side of iPad. Staff will inform you which item can be redeem as well what is the point it will be deducted. 

First Time User

  1. Launch the app
  2. Select Profile on the bottom right
  3. Click Don’t have an account?
  4. Enter your information to create a new account
  5. You may want to read the Terms of Service and Privacy Policy before clicking Sign Up
  6. You can click on Add a new card if you want to use app ordering – click here to see the benefits and how it works
  7. You may skip this if you just wants to earn loyalty points

Need help?

Please contact us at support@gensuke.com.au 


    • Rewards Points can be earned for purchases made through the mobile app.
    • Rewards point can be earned via cash or credit card transaction by scanning the QR code at the start of the transaction.
    • When you spend $1 at Hakata Gensuke Mobile App, you will earn 1 reward points
    • Not to be use in conjunction with any other offer or rewards earning through third-party app.
    • You may refer to the redemption list from our website https://www.gensuke.com.au/mobile-app-loyalty
    • From time to time Hakata Gensuke may run promotions allowing you to earn extra rewards on your purchases at the mobil app.
    • Rewards cannot be earned or redeemed against purchases made through third-party providers, delivery services.
    • Hakata Gensuke does not exchange or refund rewards points for anything else, including for cash or gift cards.
    • Hakata Gensuke reserves the right to monitor your order history to ensure that any rewards are accumulated legitimately
    • Hakata Gensuke is not responsible for any unauthorised use or access of Hakata Gensuke mobile app account and redemption of rewards by third-parties including the unauthorised use of reward code sent to an account holder
    • Hakata Gensuke reserves the rights, in its absolute discretion and without prior notice, to remove offer, rewards code. Hakata Gensuke legal rights to recover any loss, damages or other compensation from such offenders are reserved.
    • Hakata Gensuke Mobile App is free however all expenses for internet access to us the app and access rewards offered are the responsibility of the app user
    • Hakata Gensuke may terminate the app at any time, with or without notice, which may result in loss of rewards and the cancellation rewards associated with the app. Rewards are not your property and may be revoked, cancelled, limited, or modified at any time. Even though such action may affect your rights to use previously received rewards. Interpretation of these terms shall be at the absolute discretion of Hakata Gensuke, whose decision will be final. Hakata Gensuke is not liable for rewards that are loss due to fraudulent, unauthorised, or other unacceptable use. 
    • Any tax liability connected with receipt, use or redemption of any reward through the Hakata Gensuke Mobile App is the responsibility of the user
    • These Terms & Conditions are to be read in conjunction with, and subject to any Additional Terms governing any benefit, promotion, discount or offer operated by Hakata Gensuke. In the case of consistencies, these will be prevail. 

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